Receive your order tomorrow
All orders received before 3pm will be dispatched the same day.
Delivery is FREE on all orders (over £99) to the Isle of Man and UK mainland. Delivery on orders under £99 is £4.99
We use Isle of Man Post ‘Signed For’ service. Where there is no price difference, we may use Special Delivery or Parcel Force 48. This will also depend on the order size and weight. Orders normally arrive within 3 working days but please allow 7 working days whilst COVID restrictions are impacting upon postal services.
Orders in excess of £150 are sent by DHL Express. Next day delivery is not a guaranteed service so please allow up to 5 days for delivery.
Bank holidays and postal strikes may cause a delay to your order. Please do not count these days as working days.
Orders placed on Fridays will be dispatched from us on the same day (when received before 3pm). However, your parcel may not arrive with you until Monday. This depends on the postal service in your area and is at the discretion of any post/delivery person that we might use.
Orders placed during the weekend will be posted the following Monday using the options detailed above.
International Orders and Delivery
Skinchampion is happy to supply countries outside of UK assuming no distributor exists in that country. If you cannot place your order through our shop, please email or call us for international enquiries and quotes.
If we notice a problem with the postage of your order, we will contact you by telephone or email, please leave us the right contact details to ensure that this happens quickly.
International customers are responsible for all applicable duties and taxes. Customs, import duties and local taxes are assessed when your order arrives in your country. These additional fees are the responsibility of the recipient. Please check this out with your customs office before ordering.
Payments to us will be in UK Pounds. Your bank will convert this into your own currency on your bank statement using an up to date exchange rate.
The cost of international shipping outside of Europe and the Republic of Ireland is decided by the size and weight of the parcel. Each order is assessed, and the best delivery option is decided for you.
Vat and Import Duty
VAT will be deducted from orders placed outside of the UK or Isle of Man. Your VAT registration details are required in order for us to process any European order. Some countries may charge you import tax.
Order problems or out of stock items
We always promise to do our best for you and this includes displaying accurate stock information. If we notice a problem with your order, such as an out of stock item or unrecognised address, we will contact you as soon as possible to resolve the issue. It is always our aim to have in stock everything that is displayed on our site however, occasionally, errors may occur.
If we cannot get your order dispatched in time to meet your satisfaction, we will of course refund you for your order and your postage. Alternatively, we will advise you of the likely date of your order dispatch and arrival.
Damaged or faulty goods
Please check your order when it arrives with you. Please do not accept/sign for the delivery if it reaches you in a damaged state. The courier/postal service will then contact us directly.
If the product appears damaged or faulty after you have taken receipt of it, please contact us immediately (no later than 7 days after receipt of the product) so that we can arrange for collection of that product, for dispatch of an alternative and/or for a refund.
Replacement products will, wherever possible, be identical to the product that you originally purchased. Where this is not possible, due to stock levels or manufacturing problems, an alternative will be offered.
You must keep all items for return in the condition in which they arrived with you until we arrange collection, or you return to us.
If we are arranging collection, we will notify you of the collection time and date. All costs associated with collection and return of products to us will be deducted from any refund due to you.
You can cancel your order prior to dispatch by the same means as above.
Please allow 30 days for refunds to reach your bank and for replacement products to be dispatched.
Refunds and/or replacements will be refused if a product has suffered damage after delivery, has been misused or used other than in accordance with manufacturer instructions or if the fault is due to normal product use. This does not affect your statutory rights.
You can cancel your purchase BEFORE it is dispatched by contacting: firstname.lastname@example.org